Know your rights» Read more »
Tired of hearing "No" and "It's our policy"? Fed up with being given the runaround?
Find out what your flight rights are and how to enforce them.
We are volunteers committed to helping you all the way.
Air Passenger Rights Airlines think you have no rights - we prove them wrong 
These are within the carrier's control and not required for safety reasons. Cash compensation, rebooking (including on competitors), meals, and accommodation are owed.
Flights cancelled? You’d be far better off if Canada had adopted this (gold standard) rule for airlines
Gábor Lukács The Star Aug 18, 2025
It is high time Canada adopt the EU’s gold standard of passengers’ rights.
Insisting on an explanation can be a powerful tool to make airlines pay what they owe under the Air Passenger Protection Regulations.
Settling with an Airline? Read the Fine Print
Jun 5, 2025
A confidentiality clause may cause headaches later and you may be giving away too much.
Air Passenger Protection Reform: Address to the House of Commons Finance Committee
House of Commons May 18, 2023
Budget Bill perpetuates the existing loopholes, creates a new one, and encroaches on fundamental rights.
The report shows that Canada’s air passenger protection regime is unnecessarily complex, creates barriers to access to justice for passengers, and does not offer adequate protection to Canadians.
For the Record: Recording Phone Calls in Canada
Sandy Porteous Mar 25, 2020
Your recorded conversation can provide irrefutable evidence that your rights were denied.
New air travel rules shortchange stranded passengers
Dec 12, 2019
No compensation in the most common cases of flight delays and cancellations.
