Know your rights» Read more »

Tired of hearing "No" and "It's our policy"? Fed up with being given the runaround?
Find out what your flight rights are and how to enforce them.
We are volunteers committed to helping you all the way.

Your Baggage


Damage, Delay, and Loss

Air Passenger Bill

Denied Boarding

Canada, US, and EU/EEA

Air Passenger Bill

Air Passenger Bill

Flaws and Consequences

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Without a change in enforcement, the air travel woes of 2022 will become the norm in Canada.

Sunwing must rebook you on other airlines or pay for your alternative transportation and other expenses. Three steps to assert and enforce your rights.

The report shows that Canada’s air passenger protection regime is unnecessarily complex, creates barriers to access to justice for passengers, and does not offer adequate protection to Canadians.

Canadians should have the same rights and protections that European passengers have been enjoying for more than 15 years.

48 hours is not a reasonable time for providing alternate transportation.

Things to consider before cancelling your trip.

Didn't get what you paid for? Find out how to reverse credit card charges under provincial law.

No compensation in the most common cases of flight delays and cancellations.