Air Passenger Rights Airlines think you have no rights - we prove them wrong COVID-19
Statutory Chargeback
Nov 20, 2020
Didn't get what you paid for? Find out how to reverse credit card charges under provincial law.
The minister’s about-face raises more questions than it answers.
Consumer Advocacy Group Urges Members of Parliament to Pass Bill Declaring Right to Refund for Cancelled Flights
Oct 23, 2020
Bill C-249 confirms that airlines must refund cancelled flights.
Asking Canadians to become an unsecured creditor of a major airline is completely unacceptable.
Coronavirus: How to Get a Refund?
Apr 5, 2020
Passengers who give up their travel in response to health authority advisories are entitled to a full refund to the original form of payment.
For the Record: Recording Phone Calls in Canada
Sandy Porteous Mar 25, 2020
Your recorded conversation can provide irrefutable evidence that your rights were denied.
COVID-19: You Lost Your Vacation. Have You Lost Your Right to a Refund?
Sandy Porteous Mar 22, 2020
Canadians are often not fully informed about their rights, and are too polite to demand a refund.