Delayed Baggage

General Principles

• Checked baggage must be delivered to passengers upon arrival.
• The airline is liable for damages caused by delay in the transportation of checked baggage, up to a certain limit:
  • CAD$2,300 (approx.) on itineraries within Canada and international itineries, including to the US; and
  • US$3,800 on domestic itineraries within the US.
• If your baggage is delayed, the airline must also refund the baggage fee.

Important Deadlines

To assert your right to compensation, you must:

• within 21 days of receiving your baggage, complain to the airline in writing, and
• within 2 years of your arrival, initiate legal action.

Failure to observe these deadlines may result in losing your right to compensation.

Checked baggage that has been missing for more than 21 days is deemed to be lost for the purpose of compensation. See Lost Baggage for details.

Applicable Law

Your rights are governed by:

• section 23 of the Air Passenger Protection Regulations,
• the Montreal Convention, and
• 14 CFR Part 254.4, if you were travelling only within the United States.