The airline must compensate passengers for flight cancellation, unless the airline proves that the cancellation was due to extraordinary circumstances.
Passengers are expected to:
- have a confirmed booking for the flight in question;
- present themselves for check-in and boarding before the cut-off times specified by the airline, unless the airline informed them in advance about the cancellation; and
- have appropriate travel documents.
Airlines are expected to:
- inform passengers about the cancellation of their flights in a timely manner;
- provide alternative transportation to passengers affected by flight cancellation;
- take all reasonable measures to prevent or mitigate damages caused to passengers by flight cancellation; and
- pay monetary compensation to passengers whose arrival at their final destination is delayed as a result of flight cancellation.
Entitlement to compensation and other rights depends on both the point of origin and the destination of the flights on your itinerary.
Work in progress:
- Canada: Departing and Arriving
- United States: Departing