Flight Cancellation

General Principles

The airline must compensate passengers for flight cancellation, unless the airline proves that the cancellation was due to extraordinary circumstances.

Passengers are expected to:

  • have a confirmed booking for the flight in question;
  • present themselves for check-in and boarding before the cut-off times specified by the airline, unless the airline informed them in advance about the cancellation; and
  • have appropriate travel documents.

Airlines are expected to:

  • inform passengers about the cancellation of their flights in a timely manner;
  • provide alternative transportation to passengers affected by flight cancellation;
  • take all reasonable measures to prevent or mitigate damages caused to passengers by flight cancellation; and
  • pay monetary compensation to passengers whose arrival at their final destination is delayed as a result of flight cancellation.

Your Rights

Entitlement to compensation and other rights depends on both the point of origin and the destination of the flights on your itinerary.

Work in progress:

  • Canada: Departing and Arriving
  • United States: Departing