Flight Cancellation

General Principles

The airline must compensate passengers for flight cancellation, unless the airline proves that the cancellation was due to extraordinary circumstances.

Passengers are expected to:

• have a confirmed booking for the flight in question;
• present themselves for check-in and boarding before the cut-off times specified by the airline, unless the airline informed them in advance about the cancellation; and
• have appropriate travel documents.

Airlines are expected to:

• inform passengers about the cancellation of their flights in a timely manner;
• provide alternative transportation to passengers affected by flight cancellation;
• take all reasonable measures to prevent or mitigate damages caused to passengers by flight cancellation; and
• pay monetary compensation to passengers whose arrival at their final destination is delayed as a result of flight cancellation.

Your Rights

Entitlement to compensation and other rights depends on both the point of origin and the destination of the flights on your itinerary.

• European Union and Economic Area: Departing
• European Union and Economic Area: Arriving

Work in progress:

• Canada: Departing and Arriving
• United States: Departing