Damaged Baggage

General Principles

  • The airline is responsible for damage to your checked baggage from the time you hand it over until it is returned to you.
  • The airline is liable for losses caused by damage to your checked baggage, up to a certain limit:
    • CAD$2,300 (approx.) on itineraries within Canada and international itineries, including to the US; and
    • US$3,800 on domestic itineraries within the US.
  • If your baggage is damaged, the airline must also refund the baggage fee.

Important Deadlines

To assert your right to compensation, you must:

Failure to observe these deadlines may result in losing your right to compensation.

Applicable Law

Your rights are governed by: