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Lost Baggage

For travel within Canada before July 15, 2019, see the old rules.

General Principles

  • Checked baggage is deemed to be lost for the purpose of compensation if:
    • the airline admits the loss, or
    • it has been missing for more than 21 days.
  • The airline is liable for damages caused by loss of checked baggage, up to a certain limit:
    • CAD$2,100 (approx.) on itineraries within Canada and international itineries, including to the US; and
    • US$3,500 on domestic itineraries within the US.
  • If your baggage is lost, the airline must also refund the baggage fee.

Important Deadlines

To assert your right to compensation, you must:

Failure to observe this deadline may result in losing your right to compensation.

Applicable Law

Your rights are governed by: