Air Passenger Rights Airlines think you have no rights - we prove them wrong Blog
Asking Canadians to become an unsecured creditor of a major airline is completely unacceptable.
Coronavirus: How to Get a Refund?
Apr 5, 2020
Passengers who give up their travel in response to health authority advisories are entitled to a full refund to the original form of payment.
For the Record: Recording Phone Calls in Canada
Sandy Porteous Mar 25, 2020
Your recorded conversation can provide irrefutable evidence that your rights were denied.
COVID-19: You Lost Your Vacation. Have You Lost Your Right to a Refund?
Sandy Porteous Mar 22, 2020
Canadians are often not fully informed about their rights, and are too polite to demand a refund.
New air travel rules shortchange stranded passengers
Dec 12, 2019
No compensation in the most common cases of flight delays and cancellations.
The government argues the new rules are "world class." Nothing could not be further from the truth.
A roadmap for continuing public advocacy in the face of the government’s so-called air passenger bill of “rights.”