The report shows that Canada’s air passenger protection regime is unnecessarily complex, creates barriers to access to justice for passengers, and does not offer adequate protection to Canadians.
48 hours is not a reasonable time for providing alternate transportation.
No amount of taxpayers' money will save Canada's travel industry if passenger rights are not protected and enforced, Dr. Gábor Lukács told the committee.
Restoring consumers' confidence and the rule of law is vital for the aviation sector's recovery, Dr. Gábor Lukács told Standing Committee on Transport.
The government argues the new rules are "world class." Nothing could not be further from the truth.