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Practical Guides
Baggage
Damaged Baggage
Step By Step Guide
FAQ
Delayed Baggage
Step By Step Guide
FAQ
Lost Baggage
Step By Step Guide
FAQ
Glossary
Flight Delay
EU and EEA: Departing
EU and EEA: Arriving
FAQ: Departing and Arriving
Flight Cancellation
COVID-19: How to Get a Refund?
EU and EEA: Departing
EU and EEA: Arriving
Denied Boarding
Canada (before July 15, 2019)
FAQ
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FAQ
EU and EEA: Departing
EU and EEA: Arriving
Step By Step Guide: Departing and Arriving
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Air Passenger Bill
9 Lies from the Trudeau Government on New Airline Regulations
Government proposed regulations undermine passenger rights
Government bill to double the time you may be kept on the tarmac
No compensation for "mechanical" flight delay, government's bill says
Anti-Passenger Regulations Alarm Advocacy Group
News
Frustrated customers continue to demand refunds from airlines (Global News)
Halifax woman calls out airline for not enforcing COVID-19 health protocols during flight (Global News)
Supreme Court declines to hear bid for injunction in flight refund case (CP)
Airline watchdog ordered to develop new rules for flight cancellation refunds (CP)
B.C.-based class-action lawsuit targets 1-year expiry on WestJet travel credits (CBC)
Canadian Transportation Agency seeks input on proposed changes to airline rules (CP)
Consumer rights advocates call for airline refunds in Parliament hearing (CP)
Federal Court says class action on COVID-19 airfare refunds a matter for other courts (CP)
Advocacy groups slam regulator’s latest statement on airline refunds (CP)
They were coming to Canada to care for a relative after her surgery. They say discrimination stopped them at the airport (The Star)