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Tired of hearing "No" and "It's our policy"? Fed up with being given the runaround?
Find out what your flight rights are and how to enforce them.
We are volunteers committed to helping you all the way.
Air Passenger Rights Airlines think you have no rights - we prove them wrong 
Privatized Complaint Adjudication: Address to the Standing Senate Committee on Transport
Senate Sep 23, 2026
Government proposal is illusory, ineffective, unprecedented in the Western world, and unfair to passengers.
Disputes may soon be decided by airline-picked judges whose livelihood depends on the airline's goodwill and ongoing business relationship.
Insisting on an explanation can be a powerful tool to make airlines pay what they owe under the Air Passenger Protection Regulations.
Settling with an Airline? Read the Fine Print
Jun 5, 2025
A confidentiality clause may cause headaches later and you may be giving away too much.
Air Passenger Protection Reform: Address to the House of Commons Finance Committee
House of Commons May 18, 2023
Budget Bill perpetuates the existing loopholes, creates a new one, and encroaches on fundamental rights.
For the Record: Recording Phone Calls in Canada
Sandy Porteous Mar 25, 2020
Your recorded conversation can provide irrefutable evidence that your rights were denied.
New air travel rules shortchange stranded passengers
Dec 12, 2019
No compensation in the most common cases of flight delays and cancellations.
The report shows that the proposed rules undermine the rights of passengers in some key areas, while largely regifting existing rights in other areas.
