Know your rights» Read more »
Tired of hearing "No" and "It's our policy"? Fed up with being given the runaround?
Find out what your flight rights are and how to enforce them.
We are volunteers committed to helping you all the way.
Air Passenger Rights Airlines think you have no rights - we prove them wrong 
These are within the carrier's control and not required for safety reasons. Cash compensation, rebooking (including on competitors), meals, and accommodation are owed.
State of Airline Competition in Canada: Address to the House of Commons Transport Committee
House of Commons May 7, 2024
Canada must remedy its domestic air travel market's competition deficit and introduce US-style airline data reporting and dissemination rules.
Insisting on an explanation can be a powerful tool to make airlines pay what they owe under the Air Passenger Protection Regulations.
Settling with an Airline? Read the Fine Print
Oct 21, 2023
A confidentiality clause may cause headaches later and you may be giving away too much.
Air Passenger Protection Reform: Address to the House of Commons Finance Committee
House of Commons May 18, 2023
Budget Bill perpetuates the existing loopholes, creates a new one, and encroaches on fundamental rights.
The real reason for the holiday travel chaos: Canada is too soft on punishing airlines
Gábor Lukács Globe and Mail Jan 3, 2023
Without a change in enforcement, the air travel woes of 2022 will become the norm in Canada.
The report shows that Canada’s air passenger protection regime is unnecessarily complex, creates barriers to access to justice for passengers, and does not offer adequate protection to Canadians.
New air travel rules shortchange stranded passengers
Dec 12, 2019
No compensation in the most common cases of flight delays and cancellations.
