Know your rights» Read more »

Tired of hearing "No" and "It's our policy"? Fed up with being given the runaround?
Find out what your flight rights are and how to enforce them.
We are volunteers committed to helping you all the way.

Your Baggage

Baggage

Damage, Delay, and Loss

Air Passenger Bill

Denied Boarding

Canada, US, and EU/EEA

Air Passenger Bill

Air Passenger Bill

Shortcomings of Bill C-49

Support Us

Support Us

Help us to help others

The new air travel rules violate the Charter, and take away rights of "bumped" passengers.

Trudeau Government’s airline-friendly regulations reduce the protections afforded to Canadian travellers.

The report shows that the proposed rules undermine the rights of passengers in some key areas, while largely regifting existing rights in other areas.

The government has doubled down on its claim that their proposed rules are the “best in the world.” We show that this is false.

Media

Air passenger rights advocate slams proposed regulations

Vassy Kapelos CBC Power & Politics Dec 17, 2018

"This is bad news. The government is clawing back on the rights of passengers under the guise of an air passenger bill," says Dr. Gábor Lukács.

Canadian Transportation Agency member who adjudicates disputes between passengers and airlines is married to a prominent lawyer for IATA.

Media

Bill C-49 seeks to double the time passengers may be trapped in an aircraft on the tarmac, from the current 90 minutes to 3 hours.

Media

Government's Bill C-49 relieves airlines from paying compensation to passengers for flight disruptions due to "mechanical malfunctions."