Know your rights» Read more »
Tired of hearing "No" and "It's our policy"? Fed up with being given the runaround?
Find out what your flight rights are and how to enforce them.
We are volunteers committed to helping you all the way.
Air Passenger Rights Airlines think you have no rights - we prove them wrong 
Airline Refunds: Address to the House of Commons Finance Committee
House of Commons Apr 15, 2021
No amount of taxpayers' money will save Canada's travel industry if passenger rights are not protected and enforced, Dr. Gábor Lukács told the committee.
Statutory Chargeback
Nov 20, 2020
Didn't get what you paid for? Find out how to reverse credit card charges under provincial law.
Airline Refunds: Address to the House of Commons Transport Committee
House of Commons Dec 8, 2020
Restoring consumers' confidence and the rule of law is vital for the aviation sector's recovery, Dr. Gábor Lukács told Standing Committee on Transport.
Consumer Advocacy Group Urges Members of Parliament to Pass Bill Declaring Right to Refund for Cancelled Flights
Oct 23, 2020
Bill C-249 confirms that airlines must refund cancelled flights.
Six consumer protection groups call on the feds to take immediate action.
Coronavirus: How to Get a Refund?
Apr 5, 2020
Passengers who give up their travel in response to health authority advisories are entitled to a full refund to the original form of payment.
The government argues the new rules are "world class." Nothing could not be further from the truth.
The report shows that the proposed rules undermine the rights of passengers in some key areas, while largely regifting existing rights in other areas.