Know your rights» Read more »
Tired of hearing "No" and "It's our policy"? Fed up with being given the runaround?
Find out what your flight rights are and how to enforce them.
We are volunteers committed to helping you all the way.
Air Passenger Rights Airlines think you have no rights - we prove them wrong 
Settling with an Airline? Read the Fine Print
Oct 21, 2023
A confidentiality clause may cause headaches later and you may be giving away too much.
WestJet’s “Route Suspension”
Oct 7, 2023
Precious little has been said about the rights of affected passengers who already purchased tickets on flights that WestJet cancelled.
Air Passenger Protection Reform: Address to the House of Commons Transport Committee
House of Commons Jan 26, 2023
Canada should amend the law by both enhancing enforcement and harmonizing the framework with the EU’s air passenger protection regime.
The real reason for the holiday travel chaos: Canada is too soft on punishing airlines
Gábor Lukács Globe and Mail Jan 3, 2023
Without a change in enforcement, the air travel woes of 2022 will become the norm in Canada.
The report shows that Canada’s air passenger protection regime is unnecessarily complex, creates barriers to access to justice for passengers, and does not offer adequate protection to Canadians.
New Refund Regulations Shortchange Canadians
Jun 22, 2022
48 hours is not a reasonable time for providing alternate transportation.
Statutory Chargeback
Nov 20, 2020
Didn't get what you paid for? Find out how to reverse credit card charges under provincial law.
New air travel rules shortchange stranded passengers
Dec 12, 2019
No compensation in the most common cases of flight delays and cancellations.
