Know your rights» Read more »
Tired of hearing "No" and "It's our policy"? Fed up with being given the runaround?
Find out what your flight rights are and how to enforce them.
We are volunteers committed to helping you all the way.
Air Passenger Rights Airlines think you have no rights - we prove them wrong 
WestJet’s Explanation Rings Hollow
Dec 31, 2021
While it might appear plausible at first sight, there are good reasons to doubt its veracity.
Travel Advisory: Can I Cancel and Get a Refund?
Dec 25, 2021
Things to consider before cancelling your trip.
Statutory Chargeback
Nov 20, 2020
Didn't get what you paid for? Find out how to reverse credit card charges under provincial law.
48 hours is not a reasonable time for providing alternate transportation.
Report calls on government to require airlines to issue full refunds immediately.
Six consumer protection groups call on the feds to take immediate action.
Coronavirus: How to Get a Refund?
Apr 5, 2020
Passengers who give up their travel in response to health authority advisories are entitled to a full refund to the original form of payment.
New air travel rules shortchange stranded passengers
Dec 12, 2019
No compensation in the most common cases of flight delays and cancellations.
