Know your rights» Read more »

Tired of hearing "No" and "It's our policy"? Fed up with being given the runaround?
Find out what your flight rights are and how to enforce them.
We are volunteers committed to helping you all the way.

Your Baggage


Damage, Delay, and Loss

Air Passenger Bill

Denied Boarding

Canada, US, and EU/EEA

Air Passenger Bill

Air Passenger Bill

Flaws and Consequences

Support Us

Support Us

Help us to help others

Air Canada, Here's Some Tough Love

Daniela Norris Feb 11, 2024

Knowing my rights helped me get back to Canada in time for Valentine's when strike hit.

Insisting on an explanation can be a powerful tool to make airlines pay what they owe under the Air Passenger Protection Regulations.

A confidentiality clause may cause headaches later and you may be giving away too much.

Budget Bill perpetuates the existing loopholes, creates a new one, and encroaches on fundamental rights.

Without a change in enforcement, the air travel woes of 2022 will become the norm in Canada.

The report shows that Canada’s air passenger protection regime is unnecessarily complex, creates barriers to access to justice for passengers, and does not offer adequate protection to Canadians.

Didn't get what you paid for? Find out how to reverse credit card charges under provincial law.

No compensation in the most common cases of flight delays and cancellations.