purchase or rental of items necessary for the purpose and circumstances of your travel, and
ground transportation necessary for making interim purchases or rentals.
Proof of Financial Loss
Ask for an itemized receipt for each expense (if possible), and keep your receipts. If receipts are not available, keep detailed notes of your purchases (date, description, and amount).
Liability Limits
The airline is liable for your reasonable interim expenses caused by delay of your checked baggage up to a certain amount:
CAD$2,300 (approx.) on itineraries within Canada and international itineries, including to the US; and
US$3,800 on domestic itineraries within the US.
You can claim more than these amounts if you can prove that the delay was a result of willful misconduct of the airline and/or its agents.
If your baggage is delayed, the airline must also refund the baggage fee.
If your checked baggage has been delivered to you within 21 days, then:
Immediately upon delivery, inspect it for damage. If damage is found, you must complain to the airline in writing within 7 days. See Damaged Baggage for further steps, and
within 21 days of receiving your checked baggage, you must complain to the airline in writing.
If your checked baggage has not been delivered to you within 21 days, then it is deemed to be lost for the purpose of compensation. See Lost Baggage for further steps.