Air Passenger Rights
Airlines think you have no rights - we prove them wrong
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Home
Practical Guides
Baggage
Damaged Baggage
Step By Step Guide
FAQ
Delayed Baggage
Step By Step Guide
FAQ
Lost Baggage
Step By Step Guide
FAQ
Glossary
Flight Delay
EU and EEA: Departing
EU and EEA: Arriving
FAQ: Departing and Arriving
Flight Cancellation
COVID-19: How to Get a Refund?
EU and EEA: Departing
EU and EEA: Arriving
Denied Boarding
Canada (before July 15, 2019)
FAQ
United States
FAQ
EU and EEA: Departing
EU and EEA: Arriving
Step By Step Guide: Departing and Arriving
FAQ: Departing and Arriving
Glossary
Statutory Chargeback
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News Releases
Federal Court of Appeal rules entire “public record” of complaint against Air Canada must be disclosed
Jun 8, 2015
Backgrounder on Constitutional Challenge
Mar 17, 2015
WestJet can no longer pass the buck on baggage-related claims
Nov 21, 2014
Challenge to secrecy of the Canadian Transportation Agency to proceed, Federal Court of Appeal rules
Sep 22, 2014
Porter Airlines must compensate passengers bumped from domestic flights
Jul 2, 2014
Court orders Air Canada to comply with its own rules
Apr 24, 2014
Porter Airlines ordered to compensate bumped Canadian passengers and to refund passengers on cancelled flights
Feb 3, 2014
Regulator orders British Airways to rewrite policies
Jan 20, 2014
Regulator orders Air Transat to compensate passengers for missed connections and flight advancement
Aug 23, 2013
WestJet must compensate bumped passengers, and its current policies are unreasonable and unclear, federal regulator rules
Jun 13, 2013
Air Canada must pay higher denied boarding compensation to passengers, federal regulator rules
May 28, 2013
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About Air Passenger Rights
Vision and Mission
News
Air Canada wins best airline in North America for fourth straight year (The Star)
Passengers stuck on sweltering plane in Jamaica denied compensation by WestJet (CTV News)
Frustrated fliers file thousands of travel-related complaints in past few months (Global News)
Delays and cancellations as WestJet still dealing with weekend outage (CHEK News)
Pearson airport hikes user fees to new high after summer of chaos (The Star)
User fees at Toronto Pearson International Airport set to rise next year (Global News)
Air Canada passenger’s bag arrives destroyed. A nightmare followed (Global News)
London, Ont., couple's luggage returned with help of GPS tracker and a Good Samaritan (CBC)
Compensating passengers for flight disruptions not enough: Advocate (CP)
‘Simply misinformation’: new travel regulations create exploitable loophole, critics say (Global News)