Air Passenger Rights
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Baggage
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Step By Step Guide
FAQ
Delayed Baggage
Step By Step Guide
FAQ
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Step By Step Guide
FAQ
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Flight Delay
EU and EEA: Departing
EU and EEA: Arriving
FAQ: Departing and Arriving
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COVID-19: How to Get a Refund?
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EU and EEA: Arriving
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Canada (before July 15, 2019)
FAQ
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FAQ
EU and EEA: Departing
EU and EEA: Arriving
Step By Step Guide: Departing and Arriving
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Media Coverage
Activist chalks up one more against the airlines
Bruce Erskine
Herald Business
Jul 2, 2014
Airline passengers in dark about rights, advocate says
Leslie MacKinnon
CBC
Jan 9, 2014
Meet the man who took on Air Canada - and won
Guy Dixon
The Globe and Mail
Aug 30, 2013
Air Canada ordered to pay more to passengers bumped from domestic flights
Scott Deveau
Financial Post
Aug 29, 2013
Airlines Feel Canadian Gadfly's Sting
Ben Dummett
Wall Street Journal
Aug 21, 2013
Ex-professor scores victory over airlines as delayed passengers given more power to rebook flights
Scott Deveau
Financial Post
Jun 29, 2012
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News Releases
Revamp Canada's Air Passenger Protection Regime: Report
Court of Appeal Largely Upholds Air Passenger Protection Regulations
House of Commons Committee Vindicates Passengers' Right to Refund
News
Air Canada wins best airline in North America for fourth straight year (The Star)
Passengers stuck on sweltering plane in Jamaica denied compensation by WestJet (CTV News)
Frustrated fliers file thousands of travel-related complaints in past few months (Global News)
Delays and cancellations as WestJet still dealing with weekend outage (CHEK News)
Pearson airport hikes user fees to new high after summer of chaos (The Star)
User fees at Toronto Pearson International Airport set to rise next year (Global News)
Air Canada passenger’s bag arrives destroyed. A nightmare followed (Global News)
London, Ont., couple's luggage returned with help of GPS tracker and a Good Samaritan (CBC)
Compensating passengers for flight disruptions not enough: Advocate (CP)
‘Simply misinformation’: new travel regulations create exploitable loophole, critics say (Global News)