Air Passenger Rights
Airlines think you have no rights - we prove them wrong
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Practical Guides
Baggage
Damaged Baggage
Step By Step Guide
FAQ
Delayed Baggage
Step By Step Guide
FAQ
Lost Baggage
Step By Step Guide
FAQ
Glossary
Flight Delay
EU and EEA: Departing
EU and EEA: Arriving
FAQ: Departing and Arriving
Flight Cancellation
COVID-19: How to Get a Refund?
EU and EEA: Departing
EU and EEA: Arriving
Denied Boarding
Canada (before July 15, 2019)
FAQ
United States
FAQ
EU and EEA: Departing
EU and EEA: Arriving
Step By Step Guide: Departing and Arriving
FAQ: Departing and Arriving
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Media Coverage
Activist chalks up one more against the airlines
Bruce Erskine
Herald Business
Jul 2, 2014
Airline passengers in dark about rights, advocate says
Leslie MacKinnon
CBC
Jan 9, 2014
Meet the man who took on Air Canada - and won
Guy Dixon
The Globe and Mail
Aug 30, 2013
Air Canada ordered to pay more to passengers bumped from domestic flights
Scott Deveau
Financial Post
Aug 29, 2013
Airlines Feel Canadian Gadfly's Sting
Ben Dummett
Wall Street Journal
Aug 21, 2013
Ex-professor scores victory over airlines as delayed passengers given more power to rebook flights
Scott Deveau
Financial Post
Jun 29, 2012
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News Releases
House of Commons Committee Vindicates Passengers' Right to Refund
Consumer Advocacy Group Urges Members of Parliament to Pass Bill Declaring Right to Refund for Cancelled Flights
Passenger and Disability Advocates Join Forces to Overturn Government's New Air Travel Rules
News
As flight delays, cancellations grow, what compensation are Canadian passengers entitled to? (Global News)
Canadian airlines say weather, not staffing shortages due to COVID-19, are behind post-holiday delays (Globe and Mail)
Thinking of cancelling or changing your flight due to Omicron? Here’s what to know (Global News)
Canadians frustrated by long wait times, cancellation policies as COVID-19 travel restrictions remain unclear (Globe and Mail)
Travel industry pressed regulator on flight refunds in early days of pandemic: emails (CP)
Everything B.C. residents need to know about flight changes due to Omicron (Vancouver Is Awesome)
Leduc family fights to have $13K trip rebooked after multiple cancellations, expiring credits (CTV)
Omicron and travel: What new restrictions mean for refunds and insurance (Global News)
Air Canada to pay $4.5M to U.S. transportation department over refunds debacle early in pandemic (The Star)
Air Canada lost judicial review, now it wants costs in case of N.S. man who was trying to fly to Lebanon to see sick dad (SaltWire)