Damaged Baggage

General Principle

The airline is liable for damage to your checked baggage from the time you hand it over until it is returned to you.

Important Deadlines

To assert your right to compensation, you must:

Failure to observe these deadlines may result in losing your right to compensation.

Applicable Law

Your rights are governed by:

  • the Montreal Convention, if you were travelling on an international itinerary,
  • the airline’s Domestic Tariff, if you were travelling only within Canada, and
  • 14 CFR Part 254.4, if you were travelling only within the United States.